Frequently asked questions

At the FAQs section, you can find the answers to most commonly asked questions. It also helps you to navigate the website smoothly.

Prima Materia is based in Rotterdam, the Netherlands. it is not a big company but a one-woman business. I, Ikuko, do designing, patterning, material sourcing, production and other things on my own. Please read the About section.

No. Prima Materia is 100% online based. In this way, I can keep the running cost and product prices low.

Prima Materia accepts most major credit cards, Apple Pay, Google Pay, iDeal and Paypal. The payment is secure.

Prima Materia offers flat rate shipping and free shipping, which varies depending on the destination. Please see the Shipping and Delivery page.

All parcels are dispatched via PostNL Domestic and International and come with tracking numbers. They can be tracked on the PostNL website and the websites of the postal services of the country of the delivery addresses. The Universal Tracking website may also be useful.

The default language of this website is the UK English. If you choose a language from the language menu, main texts are auto-translated and may be far from perfect.

Additionally, I am Japanese-English bilingual.

Please contact me in any language! I will use online translation to read your messages and reply in English or Japanese.